SHIPPING & RETURNS
Shipping Policy
Welcome to our shipping policy section. This is where you can find all the information about our shipping methods, packaging, and associated costs. We believe in transparency and aim to provide you with a seamless shopping experience.
Explore our wide range of products and enjoy hassle-free shipping. We are committed to ensuring that your order reaches you in a timely manner and in perfect condition.
We use Premium shipping services and Logistic partners {UPS, Fed Ex, DHL, Shiprocket, Skynet} to get your product to you in 7 - 12 days with international shipment tracking.
Please allow for delays which may or may not affect your order due to any covid / force majeure / govt. protocols. Shipping and transit may sometimes vary for such reasons beyond our control. Please note all international orders may be subject to individual country specific import & customs duties and delivery taxes at buyer end upon receipt. You will be notified by your delivery agent if there are duties to be cleared for receiving the goods at your country.
Should you have any other queries regarding shipping, feel free to reach out to our support email id mentioned below.
Return & Refund Policy
Our return policy is designed to offer you complete peace of mind when making a purchase from DIR 69. We take pride in the quality of our products and want you to shop with confidence. Our dedicated team is here to guide you through the return and exchange procedures, making it a smooth and straightforward experience. Customer satisfaction is our top priority, and we are committed to resolving any issues effectively.
Returns requests are accepted if intimated within 7 days of receiving the product if the product sent from our end is defective or incorrect. If there is any such issue with any item you purchased you may return it at your own cost to claim a Refund of the original purchase price {minus shipping} as long as the item is in its original new and unused condition. You also have the option to cancel and claim refund within 24 hours of placing the order if you decide to change your mind for any unforeseen reason. Please note, we will not be able to cancel the order once the order processing & shipping window is closed. Please double check and make sure your Shipping address is typed in carefully and correctly while placing the order. We cannot offer refunds of items lost in transit, wrong shipping cost or held responsible towards any item returned to us due to incorrect addressing details submitted at the time or purchase.
If you have a problem with any order from this shop, please contact us directly via the Contact page or Email us at divineorderdesign.studio@gmail.com and we will try to solve your issue at the earliest.